Refund & Cancellation Policy

At mobdeco.shop, we aim to provide our customers with a smooth and trustworthy shopping experience. This Refund & Cancellation Policy outlines the conditions under which refunds, returns, and cancellations are accepted.

🧾 Business Information

Store Name: mobdeco.shop
Proprietor: Chudasama Gautam Himatbhai
Address:
68, Prabhudarshan Society,
Punagam, Beside Satyanarayan Society,
Surat City, Surat, Gujarat – 395010, India
Mobile Number: +91 97271 51115
Email: help.musice.help@gmail.com
Website: www.mobdeco.shop

✅ Eligibility for Refund & Return

We accept returns and issue refunds only under the following conditions:

The product received is damaged, defective, or incorrect
A return request is initiated within 48 hours of delivery
The product is unused, unworn, unwashed, and returned in original packaging with tags intact
We reserve the right to inspect the returned item before approving a refund

📅 Return Request Process

To request a return or refund, please follow these steps:

Email us at help.musice.help@gmail.com within 48 hours of receiving the item
Include your Order ID, reason for return, and attach photos (in case of damage or defect)
Our support team will review your request within 24–48 working hours
Once approved, we will arrange a reverse pickup or guide you on how to return the item

💰 Refund Process

Prepaid Orders: Refunds will be credited to the original payment method (credit card, UPI, etc.) within 5–7 business days after return approval
COD Orders: Refunds will be made via bank transfer. We will request your bank details securely after approval
Shipping charges are non-refundable (except in cases of wrong or defective item)

❌ Non-Refundable Items

We do not accept returns or refunds for:

Products returned without original packaging or tags
Items damaged due to misuse or mishandling
Custom-made or personalized products
Intimate wear or hygiene-sensitive items (unless defective)

🔄 Order Cancellation

Orders can be cancelled within 12 hours of placing them or before dispatch, whichever is earlier
To cancel an order, email us at help.musice.help@gmail.com or call +91 97271 51115 with your Order ID
If the order is already dispatched, it cannot be cancelled

⚠️ Important Notes

We reserve the right to refuse returns if the item does not meet our return criteria
Refunds are issued only after the returned item passes our quality check
Any delays in refunds due to banking systems or third-party gateways are beyond our control, but we will support you throughout the process

📞 Contact Us

If you have any questions or need help with a return, refund, or cancellation, please contact us:

📧 Email: help.musice.help@gmail.com
📱 Phone: +91 97271 51115
📍 Address: 68, Prabhudarshan Society, Punagam, Surat, Gujarat – 395010, India

We appreciate your understanding and support. Thank you for shopping with mobdeco.shop.